Shipping policy

Shipping Policy

Thank you for shopping with Maison de Marie! We’re excited to bring carefully curated styles right to your doorstep.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

Processing time is separate from shipping time. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Shipping Rates

We offer FREE standard shipping on U.S. orders of $75 or more.

Orders under $75 are charged a $8 standard shipping fee.

Shipping charges will be displayed at checkout before your order is completed.

Estimated Delivery

Most orders are expected to arrive within approximately 5–14 business days after processing.

Delivery times are estimates and may vary based on the item, fulfillment location, destination, carrier delays, holidays, weather, or other circumstances outside of our control.

Multiple Packages

Items in the same order may be fulfilled from different locations. As a result, your order may arrive in multiple packages at different times.

If this happens, you will not be charged additional shipping fees simply because your order is divided into multiple shipments. Separate tracking information may be provided for each package.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for tracking information to update after your shipping label has been created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us immediately at hello@shopmaisondemarie.com.

We will do our best to assist you; however, once an order has entered processing or shipped, we cannot guarantee that the shipping address can be changed.

Maison de Marie is not responsible for packages that are delayed, returned, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost, Delayed, or Stolen Packages

Maison de Marie is not responsible for shipping carrier delays, weather-related delays, or other circumstances outside of our reasonable control.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at hello@shopmaisondemarie.com, and we’ll be happy to assist you with the appropriate next steps.

If tracking indicates that your package was delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and contact the carrier when appropriate.